24-Hour Cancellation Policy / No Show Policy
Any new clients booking color services or color corrections are required to pay a $75 non-refundable booking fee. This will be applied to your services on your appointment day.
Your appointments are very important to our salon team here at Studio Muse. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and we will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or no shows become a habit (more than once) you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
Less than 24 hour notice will result in a charge equal to 50% of reserved appointment(s)
No shows will be charged 100% of service amount booked
Clients who make a habit to cancel/no show (more than once) will be required to pre-pay before any future appointments are booked.
As a courtesy, we do call, text and/or email to confirm the date and time at 72 and 48 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
Cancellations are accepted via voice mail, text message, or email. The 24-hour cancellation policy will apply.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens - we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set some general ground rules for such situations.Clients will generally be allowed a 15 minute grace period. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you or possibly reschedule. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day! If this becomes habit (more than once) there will be a 50% charge of the services originally booked if you miss your appointment. Balance must be paid before you rebook any future appointments.
Again, please remember that your appointments are reserved for you and your stylist. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.
Same Day Changed Service
Appointments changed with less than a 24-hour notice will result in a charge of 100% of the service(s) that was initially booked.
We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
We very much appreciate your business and compliance with our policies.